Return & Refund Policy

Rayzora – Return & Refund Policy

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At Rayzora, customer satisfaction matters. However, to maintain product hygiene, quality standards, and fair use, returns and refunds are governed by the policy below.

1. Return Eligibility

You may request a return or refund within 30 days of receiving your order, only if all the following conditions are met:

The item is unused, unworn, and in its original condition
The item is returned in its original packaging
Protective films, tags, and accessories are intact
Proof of purchase is provided

Due to hygiene and quality reasons, used or worn sunglasses are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

Used or worn sunglasses
Items damaged due to misuse or improper handling
Clearance, final sale, or promotional items (unless defective)
Gift cards (if applicable)

3. Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 48 hours of delivery
Provide clear photos or videos showing the issue

If approved, Rayzora will offer:

A replacement, or
A refund, at our discretion

4. Return Process

To initiate a return:

Email support@rayzora.com
Include your order number and reason for return
Wait for return authorization before shipping any item

Returns sent without authorization may be rejected.

5. Return Shipping Costs

Customers are responsible for return shipping costs
Original shipping fees are non-refundable
If the return is due to our error or a defective item, Rayzora may cover return shipping

6. Refund Processing

Approved refunds will be processed to the original payment method
Refund processing may take 5–10 business days after inspection
Banks or payment providers may take additional time to reflect the refund

7. Exchanges

Exchanges are subject to product availability
Customers may be required to return the original item before an exchange is approved
Shipping costs for exchanges may apply

8. Refused or Unclaimed Packages

Orders refused or not claimed by the customer are not eligible for full refunds
Return shipping or handling fees may be deducted from any refund issued

9. Chargebacks & Abuse

Rayzora reserves the right to:

Reject refund requests that violate this policy
Contest unjustified chargebacks with supporting documentation
Restrict customers who abuse return or refund systems

10. Policy Updates

Rayzora reserves the right to modify this policy at any time.
Changes will be effective immediately upon posting.

11. Contact Information

For return or refund requests, contact:
support@rayzora.com