Return & Refund Policy

At www.rayzora.com, we want you to love your purchase. If, for any reason, you're not satisfied, we offer an easy and free return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you received your order to initiate a return.

  • Condition: Items must be unused, unworn, in their original condition, and returned with the original packaging, including any case, pouch, tags, and accessories.

  • Free Returns: Returning items to us is completely free. Our customer support team will assist you through the entire process.

  • Territorial Scope: This Return and Refund Policy applies to purchases shipped to the United Kingdom, United States, Australia, and Canada.

Return Costs

  • For Defective, Damaged, or Incorrect Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

  • Restocking Fee: We do not charge any restocking fees.

How to Return an Item

  1. Contact Us: Email our team at support@rayzora.com with your order number, reason for the return, and photos if the item is damaged or defective.

  2. Wait for Approval: We aim to respond to all return requests within 1–2 business days with return instructions and, where applicable, a prepaid return label.

  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

  4. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Please do not send items back without contacting us first and receiving return instructions.

 

Refund Process

  • Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.

  • Refund: After inspection, your refund will be processed within 5–7 business days to your original payment method. It may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

Want to swap for a different style, color, or lens? No problem! Reach out to us at support@rayzora.com and we'll help you as quickly as possible. Alternatively, you may return the eligible item and place a new order on our website.

Non-Returnable Items

The following items are not eligible for return:

  • Items returned more than 30 days after delivery

  • Items that have been used, worn, scratched, or damaged after delivery

  • Items returned without original packaging or missing accessories, unless the item arrived defective

  • Final sale or clearance items clearly marked as non-returnable at checkout, except where required by law

  • Gift cards, if applicable

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in the UK, US, Australia, or Canada. If local law gives you additional rights relating to faulty goods, misdescribed items, or refunds, those rights will still apply.

Questions?

Visit our  FAQs page or contact our customer support at support@rayzora.com.

Contact Information

Store Name: Rayzora
Address: 128 City Road, London, England EC1V 2NX, United Kingdom
Email: support@rayzora.com
Phone:+44 7999 143945
Website: https://rayzora.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond to your email within 24–48 business hours (Mon–Fri) — weekend messages answered Monday.