Return & Refund Policy

At RayZora, we want you to love your purchase. If you're not satisfied, we offer 30-day returns with clear, fair terms.

Return Policy Overview

  • Return Window: You have 30 days from the day you received your order to initiate a return.

  • Condition: Items must be unworn, unwashed, and in their original condition with all original tags and packaging. Sizing exchanges are welcome.

  • Scope: This Return and Refund Policy applies to purchases shipped to the United States and all international destinations we serve.

Return Costs

  • Defective, Damaged, or Incorrect Items: No cost to you. If the product is incorrect, damaged by the carrier, or defective, we will provide a full refund or replacement and cover all return shipping costs.

  • Change-of-Mind Returns: If you purchased the wrong size, changed your mind, or the item doesn't fit as expected, you may return it within 30 days. The customer is responsible for return shipping costs in these cases. Original shipping charges are non-refundable.

  • Restocking Fee: We do not charge any restocking fees.

How to Return an Item

  1. Contact Us: Email our team at support@rayzora.com with your order number, reason for the return, and photos if the item is damaged or defective.

  2. Wait for Approval: We aim to respond to all return requests within 1–2 business days with return instructions and, where applicable, a prepaid return label.

  3. Pack Your Item: Repack the item securely with all original tags and packaging.

  4. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in your return authorization email.

Please do not send items back without contacting us first and receiving return instructions.

Refund Process

  • Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.

  • Refund: After inspection, your refund will be processed within 5–7 business days to your original payment method. It may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

Want to swap for a different style, color, or size? Reach out to us at support@rayzora.com and we'll help you as quickly as possible. Alternatively, you may return the eligible item and place a new order on our website.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or altered from their original condition

  • Final sale or clearance items clearly marked as non-returnable at checkout, except where required by law

Consumer Rights

Nothing in this policy affects any statutory rights you may have under applicable consumer protection laws. If you have any questions about your rights, please contact us.

Questions?

Visit our FAQs page or contact our customer support team below.

Contact Information

Email: support@rayzora.com
Website: rayzora.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (US Eastern Time)
We will respond to your email within 24–48 business hours (Mon–Fri).