Shipping Policy

At Rayzora, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, the United States, Australia, and Canada, including clear and straightforward shipping policies.

Delivery Times

Below are the estimated delivery times for all packages:

Order Cutoff Time: Orders placed before 5:00 PM GMT will be processed the same business day.

Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

  • Transit time: 2 to 5 business days (Monday to Friday).
  • Estimated delivery time: 3 to 8 business days, including processing and standard shipping.
  • T-shirt Estimated Delivery :  1 to 3 days inside USA

Delivery times are estimates only and may vary due to carrier delays, customs processing, or other factors outside our control.

Carrier Services

We partner with the following reliable carriers for deliveries:

  • Royal Mail

  • DPD

  • UPS

  • FedEx

Shipping Costs

Standard Shipping is :4.99$

Free Shipping: All orders qualify for free standard shipping with a $50 minimum order requirement.

Customs, Duties & Taxes

International shipments may be subject to customs inspection upon arrival. Import duties, taxes, or fees imposed by the destination country's authorities are the sole responsibility of the customer. Rayzora has no control over customs clearance timelines or any additional charges applied by local authorities.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Track My Order page.

Please allow up to 48 hours for tracking information to update after your shipping confirmation email is sent.

Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

  • Damaged packages: Contact us within 48 hours of delivery with your order number and clear photos.

  • Lost packages: Investigated on a case-by-case basis in coordination with the courier.

  • Incorrect address: Customers are responsible for providing accurate shipping details at checkout. Orders shipped to incorrect addresses provided by the customer are not eligible for refunds.

Refused or Unclaimed Packages

Packages refused at delivery or left unclaimed by the customer may not be eligible for a refund. Any return shipping costs incurred as a result may be deducted from the refund amount where permitted by applicable law.

Questions?

Visit our FAQs page or contact our customer support team below.

Contact Information

Store Name: Rayzora
Address: 128 City Road, London, England EC1V 2NX, United Kingdom
Email: support@rayzora.com
Phone:+44 7999 143945
Website: https://rayzora.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond to your email within 24–48 business hours (Mon–Fri) — weekend messages answered Monday.