Shipping Policy

Rayzora – Shipping Policy

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This Shipping Policy explains how orders placed through Rayzora are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days
Orders are not processed or shipped on weekends or public holidays
During high-demand periods, processing times may be extended

Once your order is processed, you will receive a confirmation email with shipping details.

2. Shipping Destinations

Rayzora ships to selected international destinations.

Available shipping destinations are shown at checkout
We reserve the right to limit or refuse shipping to certain regions without prior notice

3. Estimated Delivery Time

Estimated delivery times vary depending on destination and shipping method:

Standard Shipping: 7–15 business days
Express Shipping (if available): 3–7 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout
Prices vary based on destination, shipping method, and order weight
Any applicable shipping fees will be clearly displayed before payment

5. Customs, Duties & Taxes

International shipments may be subject to customs inspections
Import duties, taxes, or fees imposed by local authorities are the responsibility of the customer
Rayzora has no control over customs clearance delays or additional charges

6. Shipping Confirmation & Tracking

A shipping confirmation email will be sent once your order is dispatched
Tracking information will be provided when available
Tracking updates depend on the courier and destination country

7. Delays & Force Majeure

Rayzora is not responsible for shipping delays caused by:

Courier service disruptions
Customs clearance procedures
Weather conditions
Natural disasters
Government actions or force majeure events

We will assist customers where possible, but such delays are outside our control.

8. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

Orders shipped to incorrect addresses provided by the customer are not eligible for refunds
Additional shipping fees may apply for reshipment

9. Lost or Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery
Include photos of the package and product for investigation
Lost packages will be reviewed on a case-by-case basis with the courier

Rayzora is not responsible for packages marked as “delivered” by the courier.

10. Split Shipments

In some cases, orders may be shipped in multiple packages.
Customers will be notified if this occurs.

11. Refused or Unclaimed Packages

Packages refused or unclaimed by the customer may not be eligible for refund
Any return shipping costs incurred may be deducted from the refund amount

12. Contact Information

For shipping-related questions, please contact us at:
support@rayzora.com