Shipping Policy

At RayZora, we are committed to providing an exceptional shopping experience for our customers in the United States and around the world, including clear and straightforward shipping policies.

Delivery Times

Below are the estimated delivery times for all packages:

Order Processing: Our products are made-to-order. We typically process and fulfill orders within 1 to 3 business days (Monday to Friday, US Eastern Time).

  • US Standard Shipping: 2 to 5 business days after processing.
  • International Shipping: 10 to 30 business days after processing, depending on destination and customs clearance.

Delivery times are estimates only and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping Costs

Standard Shipping (US): $4.99

Free Shipping: All orders qualify for free standard shipping with a $50 minimum order requirement (US orders).

Customs, Duties & Taxes

International shipments may be subject to customs inspection upon arrival. Import duties, taxes, or fees imposed by the destination country's authorities are the sole responsibility of the customer. RayZora has no control over customs clearance timelines or any additional charges applied by local authorities.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Track My Order page.

Please allow up to 48 hours for tracking information to update after your shipping confirmation email is sent.

Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact our customer service team immediately.

  • Damaged packages: Contact us within 48 hours of delivery with your order number and clear photos.

  • Lost packages: Investigated on a case-by-case basis in coordination with the courier.

  • Incorrect address: Customers are responsible for providing accurate shipping details at checkout. Orders shipped to incorrect addresses provided by the customer are not eligible for refunds.

Refused or Unclaimed Packages

Packages refused at delivery or left unclaimed by the customer may not be eligible for a refund. Any return shipping costs incurred as a result may be deducted from the refund amount where permitted by applicable law.

Questions?

Visit our FAQs page or contact our customer support team below.

Contact Information

Email: support@rayzora.com
Website: rayzora.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (US Eastern Time)
We will respond to your email within 24–48 business hours (Mon–Fri).