Frequently Asked Questions

We ship worldwide to the USA, UK, Canada, and Australia with standard shipping on all orders.

Depending on your location. You'll receive a tracking number by email within 48 hours of dispatch so you can follow your order every step of the way. You can also go through our shipping and delivery page and check our policy

We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, contact us at support@rayzora.com within 30 days of delivery according to our return policy.

Completely. Our website is SSL-secured and all payments are processed through Shopify's encrypted, PCI-DSS compliant payment system. We accept Visa, Mastercard, Apple Pay, Google Pay, and PayPal. Your card details are never stored on our servers.

Once your order ships, you'll receive a tracking email with a direct link to follow your parcel in real time. You can also use the 'Tracking Order' page at the top of our website — just enter your order number and email address.

You can reach us at support@rayzora.com or call +44 7999 143945. Our team is available Monday to Friday, 9:00am – 5:00pm GMT. We respond to all emails within 24–48 hours.

We're sorry to hear that. Email us at support@rayzora.com within 7 days of delivery with your order number and a photo of the damage. We'll send a free replacement immediately — no return needed.