Liability Policy

Rayzora – Store Protection & Limitation of Liability Policy (Eyewear)

This Store Protection & Limitation of Liability Policy applies to all products and services offered through the Rayzora online store. By accessing, browsing, or purchasing from Rayzora, you agree to the terms outlined below.

1. Nature of Products

All products sold by Rayzora are fashion sunglasses and eyewear accessories intended for everyday use only.

Rayzora products are not medical devices
They are not intended to diagnose, treat, cure, or prevent any vision or health condition
Any medical, professional, or corrective use is strictly outside the scope of Rayzora's responsibility

Customers are responsible for ensuring that any product purchased is suitable for their intended use before placing an order.

2. Vision & Medical Disclaimer

Rayzora shall not be held responsible for:

Eye strain, discomfort, or visual fatigue
Medical or optical expectations not explicitly stated in the product description
Use of sunglasses during driving, sports, hazardous activities, or precision work

Customers are solely responsible for determining whether a product is appropriate for their personal needs and circumstances.

3. Product Appearance & Color Accuracy

Minor differences in color, lens shade, or appearance may occur due to screen settings, lighting conditions, or marketing photography. Such variations do not constitute a manufacturing defect and are not grounds for a return unless the product materially differs from its description.

4. Limitation of Liability

To the maximum extent permitted by applicable law:

Rayzora shall not be liable for indirect, incidental, or consequential damages
Rayzora is not responsible for loss of profits, personal dissatisfaction, or subjective expectations
The maximum liability of Rayzora, under any circumstance, shall not exceed the amount paid by the customer for the purchased product

Nothing in this section limits your rights under applicable consumer protection laws in the United Kingdom, United States, Australia, or Canada.

5. Shipping & Delivery Responsibility

Orders are fulfilled and shipped through third-party courier services. Rayzora is not responsible for:

Shipping delays caused by carriers or customs procedures
Customs inspections, duties, or local import regulations
Incorrect shipping information provided by the customer at checkout

Responsibility for delivery transfers to the courier once the order has been dispatched and a tracking number has been issued.

6. Fraud, Abuse & Chargebacks

Rayzora reserves the right to:

Cancel or refuse any order suspected of fraud or misuse
Contest unjustified chargebacks with supporting evidence including order records and tracking information
Permanently restrict customers involved in abusive, fraudulent, or bad-faith activity

7. Intellectual Property Rights

All content related to Rayzora, including but not limited to the brand name and logo, product images, website content, and marketing materials, is the exclusive property of Rayzora and may not be copied, reproduced, distributed, or used without prior written permission.

8. Policy Updates & Enforcement

Rayzora reserves the right to modify this policy at any time without prior notice. Any updates will be reflected with a revised "Last Updated" date on this page. Continued use of the website following any changes constitutes acceptance of the updated policy. Rayzora reserves the right to refuse service to any individual found to be in violation of these terms.

9. Governing Law

This policy shall be governed and interpreted in accordance with the laws of England and Wales, United Kingdom, which is Rayzora's primary operating jurisdiction. Customers in other regions retain any additional rights provided under their local consumer protection laws.

10. Contact Us

For any questions about this policy, please contact us:

Rayzora
Email: support@rayzora.com
Phone:+44 7999 143945
Website: https://rayzora.com
Address: 128 City Road, London, England EC1V 2NX, United Kingdom

Response Time: Within 24–48 business hours, Monday to Friday.